Terms and Conditions

Contacting us

To book Joe’s Owl Encounters & Exotic Mobile Zoo for your function or event you can fill in our enquiry form or booking form from this website or call us on 07729 282 217. Our office hours are 9 am - 8 pm seven days a week. If we are for some reason unavailable, please leave a message or fill out our enquiry form from this website and we will be in touch with you as soon as possible.

Venue

We understand that venues differ from place to place. Due to many of our animals being exotic and coming from warm countries our shows are carried out indoors, or if nowhere else is available, inside a marquee or gazebo. From experience we have found that seating our audience in a semi-circle formation facing our ranger works best.

To comply with our health and safety guidelines, we do provide hand gel but there must a hand washing facility available for those who can’t use hand gel. Our animals all have their own travel boxes and are checked and cleaned daily; so, there is little chance of any bacteria being present. However, we always stress the importance of hand washing when handling animals and the audiences are always given clear instructions at the beginning and end of each show or presentation.

It is imperative that car parking is available either on site or near the venue. If parking is not available, we may not be able to carry out your booking. If the area of the venue is regularly congested with parked cars or if parking is by meter, we suggest a car be positioned to reserve a space. If there are parking restrictions at the venue, a voucher must be provided by the client. Metered parking will be charged to you the client. We regret that if parking is not secured for the ranger, we cannot guarantee completion of a booking. If this situation arises and a show cannot go ahead, the presenter shall not be held liable. The client would be liable for the full cost of the booking.

Payments

All private bookings, (birthday parties, fate, etc..) must be paid for within the due date on your invoice or within the due by days on your invoice paying by bank transfer or any debit/credit card over the phone (if paying using a debit/credit card a 5% fee applies. We regret that we are unable to accept cheques from private individuals on or after the visit. For educational establishments, payment can be made by cheque or bank transfer. Official groups such as Scouts, guides etc and corporate events may pay by cheque or cash at the time of the visit. For agencies hiring our services, we must receive payment in advance of the date of the event or from the client on the day. Under no circumstances will we provide credit to any individual, company or establishment. Invoices will be sent on the day the booking is made. This is usually sent by email so please make sure you supply an up-to-date email address.

Terms

Due to the high demand for our services please note that we will only accept cancellations in writing by email no later than 30 days prior to the confirmed date. Cancellations via phone/voicemail will not be accepted. Under no circumstances will refunds be given if you the client cancelled the booking.

We will do our best to move your date if required but all bookings made must be paid in full before the change of date takes place.

In the event our presenter is unable to visit due to serious illness we will do our uttermost to send another presenter. If this is not possible, we will seek to find an alternative date to suit yourself and offer a discount on the overall of the booking to keep clients happy.

In the event of one of our presenters running late for a booking we will contact you well in advance to make you aware and what time to expect our presenters arrival, from time to time this does happen but it's never our presenters fault due to traffic, road closures etc.


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