Contacting us

To book Joe's Exotic Mobile Zoo or Mobile Petting Farm for your function or event, you can fill in our inquiry form or booking form from this website or call us on 07729 282 217. Our office hours are 9 am - 8 pm seven days a week. If we are for some reason unavailable, please leave a message or fill out our inquiry form on this website, and we will be in touch with you as soon as possible.

Party Venue

We understand that venues differ from place to place. Due to many of our animals being exotic and coming from warm countries, our shows are carried out indoors, or if nowhere else is available, inside a marquee or gazebo. From experience we have found that seating our audience in a semi-circle formation facing our ranger works best.

To comply with our health and safety guidelines, we do provide hand gel at the start of each party, but there must be a handwashing facility available for handwashing after the experience. Our animals all have their own travel boxes and are checked and cleaned daily, so there is little chance of any bacteria being present. However, we always stress the importance of handwashing when handling animals, and the audiences are always given clear instructions at the beginning and end of each show or presentation.

It is imperative that car parking is available either on-site or near the venue. If parking is not available, we may not be able to carry out your booking. If the area of the venue is regularly congested with parked cars or if parking is by meter, we suggest a car be positioned to reserve a space. If there are parking restrictions at the venue, a voucher must be provided by the client. Metered parking will be charged to you, the client. We regret that if parking is not secured for the ranger, we cannot guarantee completion of a booking. If this situation arises and a show cannot go ahead, the presenter shall not be held liable. The client would be liable for the full cost of the booking.

Payments

All private bookings (birthday parties, fates, etc.) must be paid for on receipt of your invoice by paying by bank transfer. For educational establishments, payment can be made by bank transfer. Official groups such as Scouts, guides, etc., and corporate events may pay by cheque or cash at the time of the visit. For agencies hiring our services, we must receive payment in advance of the date of the event or from the client on the day. Under no circumstances will we provide credit to any individual, company, or establishment. Invoices will be sent on the day the booking is made. Invoices will be sent by email, so please make sure you supply an up-to-date email address.

Terms

Due to the high demand for our services, please note that we will only accept cancellations in writing by email no later than 30 days prior to the confirmed date. Cancellations via phone/voicemail will not be accepted.

Under no circumstances will refunds be given if the client canceled the booking.

We will do our best to move your date if required, but all bookings made must be paid in full before the change of date takes place.

In the event our presenter is unable to visit due to serious illness, we will do our utmost to send another presenter from our team. If this is not possible, we will seek to find an alternative date to suit yourself and offer a discount on the overall booking to keep clients happy.

In the event of one of our presenters running late for a booking, we will contact you well in advance to make you aware of what time to expect our presenter's arrival. From time to time this does happen but it's never our presenters' fault due to traffic, road closures, etc.